To use voice recognition to speed up HMRC call
A government minister has announced that HM will be able to use his voice as a password in a bid to call Revenue and Customs (HMRC).
The UK’s tax authority has been severely criticized for failure to respond to thousands of calls, and for long delays on the phoneline.
Treasury Secretary James Murray for the Treasury said that HMRC was testing a system used by banks to use voice recognition to improve call handling.
This would allow the callers to “rapidly and securely” to pass the security check, they said.
The system is expected to be introduced in the HMRC phoneline during the remaining year.
Customer voice recording is converted into encrypted biometric data, then used to clean the security check.
The announcement comes as part of a series of measures of the government that the government says that HMRC services will improve and make the authority “fast, fair and more modern”.
Mr. Murray announced plans in a speech for tax professionals on Tuesday.
“We are going ahead and fast, the way HMRC works, to overhaul,” he said.
This included simple systems, such as the announcement of income from so-called side-hostals for tax purposes.
This also meant to learn from the private sector to make customer service more efficient.
A report by Public Accounts Committee In January, MPs included figures that showed the failures of HMRC’s phone line.
It died on 43,690 customers, waiting for 70 minutes to reach a consultant in the first 11 months of the 2023–24 financial year.
This was because HMRC’s system could not withstand the amount of calls, but customers were not warned that they were bite, nor were they called back, the report said in the report.
The committee claimed that HMRC was deliberately running the phone service in an attempt to push taxpayers to seek taxpayers online help.
However, the claim was described by HMRC owners as “completely baseless”, who said that they have greatly improved the service standards.
In March last year, HMRC announced that its phone line would be closed between April and September, but it was forced. Reverse your decision within 24 hours,
