Thousands of people were unable to make calls due to the disruption thrice

Three has apologized after thousands of people complained they were unable to make phone calls on UK mobile networks.

Downdetector, which monitors website outages, showed that more than 10,000 people in the UK reported problems with Three on Thursday.

There have also been several thousand reports from users of Smarty and ID Mobile – small mobile companies that use Three’s network.

“We’re aware of an issue affecting a small percentage of voice services, our team is working hard to fix it as quickly as possible,” Three said in a post on X.

“We are truly sorry for any inconvenience.”

The firm said people were still able to use mobile data services and make 999 calls during the outage.

Three’s support team is telling customers it has “no deadline” for a resolution, but the company is “working hard to resolve this as quickly as possible.”

Three has about 10.5 million customers across the UK, according to its website, but it is unclear how many of them are affected by the outage.

Many people on social media have shared their frustration over the outage and described the disruption it has caused them.

one person claimed They “missed medical appointments” as a result of being unable to receive calls, while another said The issues had left her daughter “stranded”.

And many people have claimed They will leave the network completely.

It is not known whether customers will be able to claim compensation for the outage, although it “may be appropriate” for providers to offer refunds “while repairs are being made”, according to the website of telecoms regulator Ofcom.

It comes a month after the UK regulator gave Three the green light to merge with former rival Vodafone in a £16.5 billion deal.

it comes A major outage hit the same day Artificial intelligence tool ChatGPT.