Scientists created Bad Boy robot, new use of AI in customer service! Know how it works

Artificial Intelligence, or better known as AI, has made human life easier to a great extent. It is seen that it has taken up a lot of space in back-office operations. It has become included in the lives of common people in many ways. AI devices have become quite popular even in everyday tasks. From customer care chat to automated phone calls etc., everything is now running on the wheels of AI. But AI has now gone much further than this.

Now AI is being used for a surprising amount of work. You must have also seen that many customers get angry at the customer care representative of the company. AI is now being used to deal with such angry customers. How? In fact, by imitating angry customers through AI robots, customer service representatives are now being trained on how to calm such customers. That is, AI robots themselves are becoming those angry customers and are behaving in front of the customer service representatives in the same way as an angry customer does in real life. How did scientists make this possible? Let us tell.

According to the report of Daily Star, scientists have prepared a four-headed robot or rather a bad boy robot. It is designed to help the customer service staff. This robot scoundrel can get angry, can fly into a rage. Employees may also be subjected to abusive language in order to teach them how to handle complaints.

According to American developers Furhat Robotics and audEERING, this machine monster is a social robot that uses artificial intelligence to detect vocal expressions. This means that the person in front can easily detect the mood and mood in which the person is talking and can react accordingly. It can be easily programmed to get angry, curse, and even swear.

Louis Simeonidis, director of business development at Furhat Robotics, says, ‘If we’ve done our job right, you can go on a walk with this robot and talk to it like a friend. You can talk to him in the same way as you talk to other people. In return it will also respond to you in the same way as a person responds to you in real life.

This use of AI seems to lay the foundation of human-like friendship between humans and robots in the future. Now it has to be seen what will be the effects of this technology when it gets integrated with humans in everyday life.