Customer still without broadband after Storm éowyn

A customer who is still without broadband after Storm éwyn, has described the service as “a full disaster from the beginning to the end”.

The Davi is one of the about 1,500 customers of the unruly broadband company fibrous, which is still without a connection without a connection after the damage from the storm over three weeks ago.

Fibras said that about 90% of the customers who were out of service as a result of the loss to the network have been re -involved since then.

The company told BBC News NI, “Our teams focus on bringing every customer back online.”

Mr. Annex, who lives outside Lisburn, said that he received a text message from Fibrus seeking him that he would be re -connected on 13 January.

When that date came, he said that he received a phone call to tell that his connection date was pushed back.

Mr. Avricard said that he was “a little disappointed”.

“I appreciate the fact that there is a lot of storm damage, but really and really no customer service I can see,” he said.

The daughter of Mr. Asthard, who usually works from home, has to transfer her sister’s house in Belfast.

She said, “My two and a half year old granddaughter, who is staying with us at the moment, is a bit angry that she cannot see all the programs that she does in general,” she said.

“You depend on having decent connections.”

Mr. Anechard said that the shortage of broadband has also affected its own cider -making business.

“We need to have a proper internet connection so that we can enter VAT returns, file duty returns, such things.”

A spokesperson of Fibrus said: “We understand the importance of a broadband connection for our customers and more than 300 people are out, including additional support from teams in GB, in which strongly focus on bringing our customers back online as soon as possible Is centered “.

The company “will continue to communicate with customers about their estimated perfection dates”.

The spokesperson said that they were “working to remove additional challenges such as secondary damage and additional polling and cabling work in some areas”.

“Some cases require repair from third party, and we continue to work closely with our colleagues in these examples,” he said.

Storm éowyn brought winds of more than 90mph in northern Ireland.

As a result, the Mate Office issued its first red weather warning for Northern Ireland.

A total of 285,000 houses and businesses in Northern Ireland lost electricity during the storm.

Fibras has said that their 40,000 customers were affected at the peak of the storm.